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  3. AV Support update – 1 June 2020

AV Support update – 1 June 2020

Given the situation regarding Coronavirus (Covid-19), some changes to AV Support have had to be implemented. We’ll aim to update this information daily, but the main Trinity Laban guidance page should be considered the official Trinity Laban starting point, with this information being supplemental and specific to Audio Visual matters only.

This content relates to both Faculties This content relates to both Faculties

28 May

Zoom updates & limited duration messages

We would urge anyone using Zoom to update their Zoom application as soon as possible, as older versions will now not work. We are aware that a message shows on the new update of Zoom that meetings will be limited, however this is not the case for TL staff, and this message can be ignore. For more details, see the FAQ.

We are aware of some issues with Sibelius licences, and are investigating – we will update as soon as we can.

Teams now supports up to 9 viewer display at a time!

We’ve added an article solely for students which explains the process associated with uploading multimedia files to Moodle forums and assessments.

We’ve also outlined some simple steps for people who are struggling to upload to eStream.

Please see the new F.A.Q article, where we will regularly post quick answers to regularly asked questions.

Other recent updates:

Faculty of Dance

The Faculty of Dance eQuip online booking system will no longer be accepting bookings for equipment.

The library is not opening today, however, library staff are offering online responses to requests for resources, or online tutorials (see the library’s Moodle pages for more details).

AV Support staff are currently working off-site, however, can be contacted by email (avsupport@trinitylaban.ac.uk), phone (0208 305 9308), live chat, or scheduled online web chat/video call (please email to arrange).

The Audio Visual edit suite has been closed, but we can now offer access for staff and students to temporarily install Adobe applications on their own devices.


Faculty of Music

The Music Tech team will no longer be taking any equipment bookings and staff are now working off-site. We do not have any more laptops to lend.

The Keyboard Lab has also been closed until further notice.

Sibelius Access: we are currently working on obtaining access codes for remote Sibelius working. If you need to use the software more urgently, you can download a 30 day free trial here: https://my.avid.com/get/sibelius-ultimate-trial

For any queries, please email avsupport.music@trinitylaban.ac.uk or phone: 02083054471

Staff and students can now temporarily install Adobe applications on their own devices.

eStream and other online resources

We have a vide variety of guides on how to use eStream on this knowledgebase. eStream enquires can be sent to avsupport@trinitylaban.ac.uk.

New guides have been created for the following areas:


Additionally for teaching staff: a wide variety of guidance for online teaching has been compiled on Moodle.


Updated on 1st June 2020

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