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Troubleshooting eStream uploads

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This article outlines some of the ways to solve eStream upload issues.

This content relates to both Faculties This content relates to both Faculties

Solutions to other eStream frequently asked questions can be found on the main FAQ article.

Timeout: 120 seconds with no activity error

If you experience this error when uploading to eStream, please follow your choice of ONE of these 3 options:

  • If your file is a recording that you are uploading from Zoom, you can re-upload it, but please select the MEDIA PROFILE dropdown lost, and select Zoom from list.
    eStream upload - Media Profile dropdown list
    eStream upload – Media Profile dropdown list

     

    eStream upload - Media Profile dropdown list -> Select Zoom
    eStream upload – Media Profile dropdown list -> Select Zoom
  • OR: Contact AV Support via the Live Chat widget at the bottom of every page on this knowledgebase with the title of the recording you’ve uploaded, AND where the recording has come from (e.g. Zoom recording, handbrake optimisation, etc).

 

 

 

 

 

Updated on 19th August 2020

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